Hear
Hear is a powerful AI tool that distills millions of calls into simple, actionable insights. A game-changer for contact center leaders, Hear transforms customer interactions into real business results by making complex data easy to understand and act upon.
When it comes to call centres, there’s a lot of recording and very little understanding. The human activity of talking to another person often gets reduced to fitting as many calls into the hour as possible, leaving little room to truly understand each other.
Thousands of calls happen every day, but the valuable data hidden in those recordings often goes untapped. Businesses revisit calls only when there’s an issue, but there’s no time to sift through them and improve the customer experience.
Enter hear. hear transcribes every call and uses AI to extract actionable insights, turning raw data into meaningful information. It’s a game changer for businesses looking to enhance their customer experience and proactively address needs.
Driven by the belief that technology should enhance human understanding and connection, andhüman set out to reflect this philosophy in hear's branding. This led to the creation of the concept "Simplify to Amplify," capturing hear’s ability to simplify complex data and, in turn, give businesses the time and tools to focus on what truly matters—deepening their understanding of and connection with customers.
